Legal

Terms of Service

Effective September 28, 2026

These Terms govern access to Serpyn. By creating an account, purchasing credits, or using member features, you agree to them.

The service

Serpyn provides public SaaS discovery, free Explorer tools, free eligible SaaS listings, and paid access to B2B collaboration, coupon-attribution, relationship-management, and performance software. Serpyn does not sell or resell a SaaS Owner's product, collect its customer purchase price, hold transaction funds, provide escrow, distribute SaaS Owner proceeds, or act as a sales broker.

Explorer access and independent purchases

Public browsing and Explorer accounts are free. Any SaaS purchase occurs directly on the independent provider's website, through that provider's checkout and payment processor, and under that provider's terms. Serpyn is not the merchant of record or contracting seller for those purchases.

SaaS Owner access and membership

Eligible SaaS listing is free. Membership licenses time-limited access to Serpyn's SaaS Owner software features and is paid with available Serpyn credits. It does not purchase advertising, leads, human sales services, customer transactions, or guaranteed commercial outcomes. Serpyn does not charge a commission or receive a revenue share from independent SaaS sales.

Serpyn credits

Unless a checkout states otherwise, one US dollar purchases one Serpyn credit. Credits are a limited contractual right to obtain eligible services supplied on serpyn.com. They are not cryptocurrency, electronic money, stored-value money, a bank deposit, an investment, legal tender, or ownership in Serpyn.

• Purchased credits expire two years after issuance.
• Credits are personal to the account and are non-transferable. They may not be sold, gifted, assigned, pledged, or moved to another account.
• Credits cannot be redeemed, withdrawn, refunded, or exchanged for cash or another asset, except where mandatory law requires otherwise.
• Credits may be used only for eligible services provided on serpyn.com.
• Promotional credits may have separately disclosed expiry and usage conditions.
• A bank chargeback or payment-provider-mandated refund reverses the corresponding purchased credits and permanently bans SaaS Owner mode, regardless of the remaining balance. Explorer access remains available. Any remaining credits and unused rewards are forfeited.
• Expiry of the six-month Free Seller period does not create a cash-redemption right or forfeit unexpired purchased credits. Wallet balance does not extend Free access. A failed performance challenge terminates Seller capability and forfeits all remaining credits and unused KPI rewards.
• A confirmed Seller ban forfeits all remaining purchased and promotional credits and unused KPI rewards. Serpyn records the forfeiture in its immutable ledger; no cash refund, transfer, or reinstatement is owed except where mandatory law requires otherwise.

Applicable tax is calculated at credit purchase where required. The checkout displays the amount, credit quantity, material restrictions, and provider terms before payment.

Independent SaaS Owner relationships

Each SaaS Owner remains an independent business. A relationship record documents voluntary collaboration between two SaaS Owners; it does not create employment, agency, franchise, partnership, fiduciary duty, authority to bind the other SaaS Owner, or authority for Serpyn to sell either product. SaaS Owners control their own products, prices, coupons, marketing claims, checkouts, customers, taxes, support, and refunds.

SaaS Owner responsibilities

SaaS Owners must be authorized to represent their SaaS, provide accurate information, grant only documented provider permissions, use only approved partner materials, honor valid offers, comply with privacy and marketing law, and avoid spam, scraped leads, deceptive claims, fake transactions, review manipulation, intellectual-property infringement, or unauthorized resale.

A tracked sale counts toward KPI only when it matches a selected provider product, uses an eligible partner coupon, has no full or partial refund, and its net amount paid after coupon is at least the current monthly membership-fee component of the Committed plan, excluding its platform fee. Any refund disqualifies the entire sale. Serpyn may re-evaluate open KPI periods when provider data changes.

A late refund or below-floor finding never rewrites a finalized KPI decision. When it removes the only qualifying sale for that partner in the finalized period, one KPI unit is deducted from the current active period or queued for the next period, with a persistent account notice throughout that period.

Fees and billing

Current credit prices, service costs, billing periods, renewal terms, taxes, cancellation, and restoration eligibility are disclosed before purchase. An approved merchant of record may process Serpyn's own credit top-up under its checkout terms. That checkout never processes customer purchases from listed SaaS providers.

Verified reviews

A review may be published only after Serpyn verifies a paid provider order against the reviewer's verified account email. One active review is allowed per account and SaaS. SaaS Owners cannot edit, hide, or buy removal of a negative review. Serpyn may remove content only for a documented legal or policy violation, and a later refund may add a public context label without automatically deleting the review. Reviewers choose a public Display Name of 2–50 characters and submit a 1–5 star rating with 10–500 characters of review text.

A membership subscription deducts its disclosed full-period price from the available credit balance when it starts. Automatic renewal is on by default and attempts the same credit deduction at the end of each term. Members may cancel renewal before the current term ends; cancellation stops the next renewal but does not shorten or refund the active term. An active plan, its duration, KPI requirement, and reward ceiling cannot be upgraded, downgraded, or replaced during that term. A different plan can be selected only after the current membership ends. A renewal cannot complete without enough unexpired credits.

Finalization creates two independent next-period protections. Passing the KPI grants a one-use reward equal to that plan's membership-fee component. If the member's own SaaS received no qualifying Serpyn coupon-attributed sale during the same period, Serpyn also grants a reward equal to that plan's platform-fee component. The protections stack when both conditions are met and apply to the next membership of any duration. The member pays only any positive difference between the new plan price and the reward. If the new plan costs less, no unused reward is returned or carried forward. The reward cannot be transferred or redeemed for credits or cash. If a setup-linked membership is restored because its relationship setup expires incomplete, the reward consumed by that membership is restored as well.

An accepted collaboration request starts a 24-hour membership and coupon setup window. If setup expires incomplete, a membership bought specifically through that setup is ended and its membership charge is restored to the same Serpyn credit balance with the original credit-lot expiry. Memberships active before the request was accepted are not restored. This is an internal credit restoration, not a cash refund of the original top-up.

A listing does not need a coupon to complete onboarding or appear in Explore. Relationship setup requires a live provider coupon with a positive discount, expressed either as a percentage or fixed currency amount. While any accepted relationship remains open, each party must keep its connected business, selected products, and committed coupon available and must not change the coupon type or value. Products may be added at any time and partners are notified. Deletion or modification is allowed only after all active relationships end. A detected violation starts a 24-hour restoration window; failure to restore may end the relationships and ban SaaS Owner access while preserving Explorer access.

Completed credit purchases are non-refundable except where mandatory law requires otherwise. Taxes and payment-provider fees may be added at checkout and do not reduce the number of credits purchased.

Moderation and account action

Serpyn may reject or remove listings and restrict or terminate SaaS Owner access for fraud, serious abuse, security risk, policy violation, prohibited business activity, or legal necessity.

A Seller ban may follow confirmed fraud; fake purchases, reviews, identities, or performance signals; chargeback abuse; coupon deception; unauthorized access or credential misuse; security attacks; spam or unlawful marketing; harassment or coercion; prohibited, unlawful, infringing, or materially miscategorized listings; unauthorized resale; repeated evasion of restrictions; or other serious or repeated deception or system abuse. Reports are reviewed by a human and do not automatically cause a ban.

Free Seller access expires six months after the Free period begins, regardless of wallet balance. Paid access expires on the purchased membership end date. If paid access ends without renewal, a new six-month Free period begins. Top-ups do not reset or extend Free access. Free-period expiry terminates Seller capability only; Explorer access remains available and unexpired credits are preserved. A separate performance termination applies after the documented challenge is failed and forfeits all remaining credits and unused KPI rewards. Unlike a Seller ban, performance termination does not block the verified email from completing eligible fresh Seller onboarding.

Intellectual property

Members retain their content rights and grant Serpyn a limited license necessary to operate the service. A SaaS Owner may share only materials it owns or is authorized to license, and another SaaS Owner may use them only within the permission granted.

Availability and changes

The service may change or experience outages. Material changes to these Terms will be posted with an updated date.

Contact

Questions may be sent to [email protected].